What is the opposite of conflict?
Many would say peace.
We say indifference. That's why we regard a workplace without conflicts as alarming.
Conflicts indicate that something is worth standing up for. We welcome discrepancies of all sizes as development opportunities. At a workplace, there may be workflows that do not work if management directives are to be implemented. Or there are colleagues who have had a horn for a long time. When the conflict is opened, it is an invitation to change where all parties are taken seriously.
When we assist in conflicts, we emit the positive intention on both sides of the conflict. The long story of how inconsiderate or selfish, the opponent behaved, is not interesting. We listen for the purpose and the unspoken that hurts. Once the parties are able to hear each other's intentions, it is easier to find solutions that serve both parties and the workplace as such. On top, useful knowledge will often have emerged that can be used wisely for further development.
When employees have experienced their conflicts being taken seriously and resolved with care for everyone, a new culture arises where conflicts are welcomed as an unexpected finding of a gold mine, and those involved request assistance when needed until the conflict is dissolved and the gold washed out. We call it management through conflict.
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