Many of us have an idea of what empathy is, but do you manage to use it as an active tool to create a better culture in your workplace?
Empathy is no longer just a soft bonus that gives you good stomach sensation during the breaks while bouncing to reach it all before fyraften. If you are lucky, empathy is a management tool in your workplace. Empathy provides measurable plus on the bottom line through, among other things, better cooperation, less absence and faster resolution of conflicts.
There have been numerous studies, especially from the United States, and empathy enjoys propagation in the business world as a management tool.
Is your business a part of this movement? - or do you want it to be?
Feeling without being vague
Many people have an idea of what empathy is, but how is it that can work out in the workplace? Here are a few examples:
The boss: "I actually imagined that you had asked a colleague to read the advertisement before sending it. Spelling mistakes in a job post - it sends a really bad signal."
The employee (shameful and in defense): "It was five minutes over deadline, I did not have a chance to reach it."
The boss (empathetic): "I see you are not comfortable right now, is it uncomfortable to be confronted this way?" I know how important it is for you to do a flawless job. "
"Yes! And in fact, it was not a task I myself had asked for." The employee's defense is dropped, now that she experiences being heard. A little bit of confidence has now been restored.
The boss: "It's important to me that what we're sending out is ok. Would you let me know another time if you're in trouble with a deadline?"
You are one of us
Bent: "Hey, was there no cake this afternoon?"
Colleague: "I'm afraid you came late."
Bent turns his back and gives a cup of coffee.
The colleague senses Bert's disappointment: "Is it important for you to remember each other, even when someone is taken by a customer?"
Bent: "Yes, there is nobody who thinks an empty dish is okay?"
Colleague: "Yes, I would also wish we had put something aside for you." I think it's important that we think of each other. "
Although Bent did not help to divide the cake, he got a signal that there was one who saw him. And that's one of the things that even makes a brief empathetic remark.
How empathy works
Empathy creates a bridge that connects us as humans, regardless of whether we also have different positions with each other. Empathy works equally well from boss to employee as 'upward' and from customer to seller as opposed to.
When we find that our humanity is recognized, the automatic preparedness that many of us go about is relaxing. It opens for energy and creativity.
Do you belong to one of those who is a little confused about how to be empathetic without getting too approachable or exceeding boundaries? So contact me and get lots of tangible tips and tricks.
Get wiser on:
- Why empathy at work?
- When is it good to turn up for empathy?
- How do you do it?